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Overview of the Water Damage Restoration Process

Call 1300 305 030 For Water Damage Restoration in Melbourne.

As soon as water damage occurs, the clock is quickly running out. Kleen-Tech professionals respond quickly to cases in the Melbourne area and use industry standard equipment and techniques to get your home or business back to prime condition ASAP.

The Water Damage Restoration Process

What to Expect

The first step in dealing with flood damage begins with a call. Kleen-Tech are ready to respond 24/7 and are ready to dispatch immediately in the Melbourne area. When you call, we understand that you may be feeling confused and stressed and our experts are prepared to guide you through the crisis.

When you call, it helps to have at least some of the following information on-hand for our representatives to quickly help you:

  • Your name and contact information
  • Insurance information (if applicable)
  • Street address of the property
  • When the water damage occurred
  • Cause of the water damage if known
  • Availability of electricity on-site

Water Damage Inspection and Assessment

As Kleen-Tech professionals move through your property, they will be determining the scope of the damage to formulate a plan of attack for remediating it.

They will locate the source of the water if not already known and ensure it is stopped if it hasn’t already. This is important as the drying process cannot begin until the source is stopped. They will also check for any contaminated water as this can pose severe health risks.

The Kleen-Tech professionals will identify the category of water as the level of contamination will affect the process of restoration.

  • White – Category 1 Water
  • Gray – Category 2 Water
  • Black – Category 3 Water

As the professional moves through your home, if you are aware of any health concerns such as asbestos or lead please share them for their safety and yours. During this period the Kleen-Tech professional will also move property contents to help prevent rust or furniture stains.

Water Removal

During this step the Kleen-Tech professionals will remove most of the water from the premises. By performing a thorough water extraction, the drying time will be reduced, as well as the risk of mould and secondary damage.

After removing the bulk of the water, Kleen-Tech professionals will inspect any carpets and carpet pads to determine if they will need to be removed. 

Drying and Dehumidification

After the water has been removed, it may look like the floors and walls are dry, but you’ll find they are still wet to the touch. Common building materials like plasterboard are porous and will easily retain a large amount of water causing the material to warp or break.

Using specialised equipment including air movers, the Kleen-Tech professionals will manipulate the temperature and humidity to remove any water remaining in the building materials. They will be able to track this process using moisture meters as they return the property to a liveable condition.

Cleaning and Sanitising

While it is unlikely everything affected by water damage will be salvageable, Kleen-Tech professionals will ensure anything that can be saved will be treated with specialised cleaning treatments. Flooding and water damage often require odour removal and deodorisation treatments to remove the unpleasant odour of wet materials.

Our professionals will work to preserve your precious keepsakes such as photos. We specialise in treating water and mould damaged contents and will work with a restore rather than replace approach.


The final step in water damage remediation is restoration. This is the process of restoring your premises to its prime condition and could involve minor repairs like replacing plasterboard and installing new carpet or major repairs such as entire reconstruction of certain areas.

The professionals at Kleen-Tech will be able to coast you through this process but there are some useful actions you can take before they arrive to prevent additional damage:

  • Board-Up
  • Roof Tarp  

Common Water Damage Scenarios

Water damage can occur from more than just flooding, below are a list of some of the potential water hazards to watch out for:

  • Leaking appliances and plumbing;
  • Flooded basements;
  • Burst water mains;
  • Sewage backups;
  • Cyclones;
  • Thunderstorms;
  • Flooding from firefighting efforts;
  • Flooding and storm damage;
  • Overflowing toilets, bathtubs and sinks;